What to Do If Your eSIM Isn't Working — Fixes for iPhone & Android
Author: Skyalo Team • Updated: July 30, 2025 at 3:02 PM
Installed an eSIM but it's not working? No signal? Can't activate it? No internet?
Don’t worry — in 90% of cases, the issue can be fixed in 2–3 minutes.
In this guide, we’ll show you step-by-step what to do if your eSIM doesn’t work on iPhone or Android.
🛠 Common Reasons Why eSIM Might Not Work
- 📡 No internet connection during installation
- 🧾 Wrong QR code or manual data
- 🔧 Device doesn’t support eSIM
- 🚫 eSIM profile not activated
- 🌐 No coverage from selected carrier
- 📱 Software update or cache conflicts
- 🕓 Activation delay (can take up to 15 min)
🍏 Fixes for iPhone
✅ Check:
- Your model supports eSIM (iPhone XR or newer)
- Go to: Settings → Cellular → Turn on eSIM line
- Airplane mode is turned off
- Correct line is selected as default
🔄 Restart & Reinstall:
- Restart your iPhone
- Delete and reinstall the eSIM: Settings → Cellular → Remove Cellular Plan
- Reinstall via Skyalo app or scan the QR again
🤖 Fixes for Android
✅ Check:
- Your phone supports eSIM (e.g., Galaxy S20+, Pixel 3+, etc.)
- Go to: Settings → Network & Internet → SIM cards
- Turn on eSIM profile
- Check if your carrier has coverage in the area
🔄 Restart & Reinstall:
- Restart your Android
- Delete the eSIM profile in settings
- Reinstall using Skyalo or scan the QR again
🌍 Skyalo Troubleshooting Tips
- Make sure you're in an area with coverage
- If eSIM is installed but internet doesn’t work, check if the eSIM is set as the default line
- Check APN settings (usually set automatically, but can be configured manually)
📞 When to Contact Support
Reach out to Skyalo support if:
- Installation fails after multiple attempts
- No coverage where there should be
- You receive activation errors
✅ Conclusion
eSIM issues happen — but most are quick to fix.
Restart, reinstall, double-check the basics.
With the Skyalo app, everything’s even easier — we’ll guide you every step of the way.