Installed eSIM but no internet: quick fixes
Fix the most common reason an installed travel eSIM has signal but no mobile data.
The eSIM is installed and visible in phone settings, but pages do not load or apps say there is no internet connection.
Choose the eSIM for mobile data, enable data roaming on that eSIM, restart the connection with Airplane Mode, and confirm the APN if the plan instructions include one.
- Open mobile data settings and confirm the Skyalo eSIM is selected for data.
- Enable Data Roaming for the Skyalo eSIM. Keep roaming disabled on your primary SIM if you want to avoid roaming charges.
- Turn Airplane Mode on for 20 seconds, then turn it off.
- Restart the phone if the eSIM still has no data after network registration.
- Mobile data is assigned to the eSIM, not the primary SIM.
- The phone is in the destination covered by the plan.
- Data roaming is enabled for the eSIM line.
- The setting that matters most is the data line. Calls can stay on your primary SIM while data uses the eSIM.
- If maps load but some apps do not, test without VPN or content filters before changing eSIM settings.
Step-by-step fix
5 min read
- 1
Open mobile data settings and confirm the Skyalo eSIM is selected for data.
- 2
Enable Data Roaming for the Skyalo eSIM. Keep roaming disabled on your primary SIM if you want to avoid roaming charges.
- 3
Turn Airplane Mode on for 20 seconds, then turn it off.
- 4
Restart the phone if the eSIM still has no data after network registration.
- 5
Check APN settings only if your Skyalo instructions include an APN value.
- 6
Temporarily disable VPN or private DNS settings to test whether they are blocking the connection.
- 7
If several local networks are available, try automatic selection first, then manual selection if needed.
- Mobile data is assigned to the eSIM, not the primary SIM.
- The phone is in the destination covered by the plan.
- Data roaming is enabled for the eSIM line.
- The plan still has data allowance and validity remaining.
- The setting that matters most is the data line. Calls can stay on your primary SIM while data uses the eSIM.
- If maps load but some apps do not, test without VPN or content filters before changing eSIM settings.
- The plan still has data allowance and validity remaining.
- If maps load but some apps do not, test without VPN or content filters before changing eSIM settings.