Orders and support4 min readEasy
Where to find your eSIM QR code and order details
Find the QR code, activation details, and order information you need for installation or support.
Problem
Problem
You bought an eSIM but cannot find the QR code, activation details, or order number when setting up the phone.
Quick answer
Quick answer
Check the order email and your Skyalo account, then keep the QR code or manual details accessible on another device during installation.
Covered in this guide
Covered in this guide
- Search your email for Skyalo and the destination name.
- Open your Skyalo account or order page if you bought while signed in.
- Look for QR code, manual activation details, package name, and order number.
- Open the QR code on a second device before scanning.
When this guide helps
When this guide helps
- You are ready to install but cannot find the QR code.
- Support asks for an order number or screenshot.
- You need manual activation details instead of a QR scan.
Mistakes to avoid
Mistakes to avoid
- Trying to scan a QR code from the same phone without another screen.
- Sharing the QR code in a public chat or screenshot.
- Using an order email from a different purchase or destination.
Step-by-step fix
4 min read
- 1
Search your email for Skyalo and the destination name.
- 2
Open your Skyalo account or order page if you bought while signed in.
- 3
Look for QR code, manual activation details, package name, and order number.
- 4
Open the QR code on a second device before scanning.
- 5
Save the order number somewhere accessible during travel.
- 6
Do not post the QR code publicly or send it to anyone except support when asked.
Check before contacting support
Check before contacting support
- You are checking the email address used during purchase.
- Spam or promotions folders are not hiding the order email.
- The order status is completed, not failed or pending.
- You can see either QR code or manual activation details.
Practical tips
Practical tips
- A QR code is sensitive because it installs a one-time eSIM profile.
- Screenshots can help during travel, but store them privately.
When to contact support
When to contact support
Check before contacting support
- The payment succeeded but no order email or account order is visible.
- The order page opens but does not show activation details.